Support
Need help with Pictocards? You are in the right place. A real person reads every message.
Contact us
Email team@pictocards.app or use the form below. We usually reply within 4 business days (Swedish time, Monday–Friday).
Quick answers
I bought a deck but can't see it
On iPhone or iPad, open the app, tap the gear icon (parent check), then tap "Restore purchases". Make sure you are signed in to the Apple ID you bought with. If you use a Pictocards account, sign in with the same email as before. If it still doesn't appear, contact us and we will fix it.
How do I sign in?
Pictocards has no passwords. Enter your email and we send you a one-time code or link. Check your spam folder if it doesn't arrive within a minute.
Can I get a refund?
Purchases made in the iPhone or iPad app are handled by Apple, so refund requests for those go to Apple at reportaproblem.apple.com. If a deck is faulty or not as described, contact us and we will put it right.
Restore my purchases on iPhone or iPad
Open the app, tap the gear icon (you will be asked a parent check question), then tap "Restore purchases". No account is needed. Restore works with the Apple ID you bought with.
Sound isn't playing
Check that the device isn't on silent and the volume is up, then try again. On iPhone, the silent switch can mute sound in some apps. If it persists, tell us your device and iOS version.
Your account and data
Delete your account: open the app, tap the gear icon (parent check), then tap "Delete account" and confirm. Your account and personal data are removed immediately. If you subscribed or bought through Apple, deleting your account does not cancel or refund Apple purchases; those are managed in your Apple ID settings. Purchase records are kept as Swedish accounting law requires.
Privacy questions or data requests: email privacy@pictocards.app. Read the Privacy Policy.
About us
Pictocards is made by Jonathan Mathisen in Eskilstuna, Sweden. See the Legal Notice for full operator details.