Question 1

What is Pictocards?

Accepted Answer

Pictocards is a flashcard app for young children aged 1–6. Each card shows a watercolor illustration, a real photo, and plays the word aloud. It is designed to be calm, predictable, and joyful.

Question 2

What age is Pictocards designed for?

Accepted Answer

Primarily 1–6 year olds, used together with a parent, teacher, or caregiver. The interface is child-safe: no ads, no pop-ups, no surprises.

Question 3

Is Pictocards specifically for children with autism?

Accepted Answer

No — but it was built with neurodivergent children in mind. No flashing, no unexpected sounds, every transition is predictable. Many families with autistic children use it, alongside neurotypical children.

Question 4

What languages does Pictocards support?

Accepted Answer

English and Swedish are fully supported now. More languages are on the way, with "coming soon" shown for those not yet available.

Question 5

Is Pictocards free?

Accepted Answer

The Farm deck is always free, no sign-up needed. Additional themed decks are bought individually and are yours to keep.

Question 6

What do I get with the Founders edition?

Accepted Answer

A one-time purchase that gives you every deck available today plus every new deck we release up to 7 June 2028, added to your library automatically at no extra cost. After that date, your existing decks stay yours and the Founders badge stays on your profile permanently. New decks released afterwards require separate purchase.

Question 7

Do I need a subscription?

Accepted Answer

No. Pay once per deck, own it forever. No monthly fees.

Question 8

Can I get a refund?

Accepted Answer

Our decks are digital and unlock immediately, so the usual 14-day cancellation right does not apply once you have agreed to instant access at checkout. But if a deck is faulty or not as described, contact us and we will put it right.

Question 9

What are custom decks?

Accepted Answer

Custom decks let you make cards from your own photos and record your own voice, for example a photo of Mum with a recording of you saying "Mum". You can have up to five custom decks per account, with up to 12 cards in each. The options and prices are shown in your Library.

Question 10

Where are my photos and recordings stored?

Accepted Answer

Only on your own device, in your browser or app. They are never sent to Pictocards, so we cannot see them.

Question 11

Can I lose my custom decks?

Accepted Answer

Yes, if you clear your browser data, uninstall the app, or switch device or browser. On iPhone and iPad, add Pictocards to your Home Screen (Share, then Add to Home Screen) so Safari keeps your cards. We cannot restore custom decks because we never receive them, so keep your original photos.

Question 12

Do custom decks sync between my devices?

Accepted Answer

No. Each device keeps its own custom decks. Your purchase follows your account, but the photos and recordings stay on the device where you added them.

Question 13

What data do you collect about my child?

Accepted Answer

None directly from your child. The information we hold relates to you, the adult account holder — mainly your email and what you have purchased. See our Privacy Policy for the full picture.

Question 14

Do you sell my data or show ads?

Accepted Answer

No. We do not sell data and we do not use advertising or cross-app tracking.

Question 15

How do I delete my account?

Accepted Answer

On the web: go to Settings and tap "Delete account". On iPhone, iPad and Android: open the app, go to Settings, and tap "Delete account". You will be asked to confirm by typing your email address. Once confirmed, your account and personal data are removed immediately. Purchase and accounting records are kept as required by Swedish law (Bokföringslagen), but are not used for any other purpose.

Question 16

How do I contact support?

Accepted Answer

Visit pictocards.app/support, or email team@pictocards.app. We usually reply within 4 business days.

Question 17

What devices does Pictocards work on?

Accepted Answer

Any modern browser — phone, tablet, or desktop. Native apps are also available on Google Play and the App Store (the iOS app is not yet available in the EU).

Question 18

Does it work offline?

Accepted Answer

The Android app works fully offline from install. Offline support for the web version is on the roadmap.

Question 19

Can I use Pictocards on multiple devices?

Accepted Answer

Yes. Sign in with the same account and your purchased decks follow you across web and Android. Custom decks are the exception: they stay on the device where you made them.

Questions